Shipping policy

Comfy Works

Shipping & Delivery Policy

Effective Date:01 January 2026

At Comfy Works, we aim to make your shopping experience simple and convenient. We offer delivery throughout New Zealand, as well as local pickup from Auckland.

This Shipping & Delivery Policy explains our delivery options, shipping charges, processing times and other important delivery information.

1. Delivery Areas

Comfy Works currently delivers to addresses throughout New Zealand, including:

Auckland
North Island urban addresses
North Island rural addresses
South Island urban addresses
South Island rural addresses

Delivery charges are calculated according to the destination and delivery type.

2. Shipping Rates

Our current standard delivery rates are:

Destination	Shipping Cost
Auckland – Urban	$7.99
Auckland – Rural	$10.00
North Island – Urban	$12.99
North Island – Rural	$14.99
South Island – Urban	$13.99
South Island – Rural	$17.99
Pickup from Auckland City	Free

All prices are in NZD.

Shipping charges displayed at checkout are based on the delivery address and applicable shipping rules.

3. Free Combined Shipping

For eligible purchases, combined shipping is free when purchasing 2 sets.

This offer applies where the products are eligible for the combined-shipping promotion and are included in the same order and delivery.

If additional products or quantities are added to an order, standard shipping charges may apply depending on the size, weight and destination of the order.

Comfy Works reserves the right to specify which products are eligible for free combined shipping.

4. Auckland Pickup

Customers may choose free pickup from our Auckland location where the pickup option is available.

Once your order is ready for collection, we will notify you.

Please wait for the pickup confirmation before coming to collect your order.

For pickup, customers may be required to provide:

Order confirmation; and/or
Proof of purchase or identification.

Pickup orders should be collected within a reasonable period after notification.

Pickup is free of charge.

5. Order Processing

We aim to process and dispatch orders as quickly as reasonably possible.

Orders are generally processed during our normal business days.

Orders placed on weekends or public holidays may be processed on the next business day.

During busy periods, promotional campaigns, product launches or holiday periods, processing times may be slightly longer.

If there is an unexpected delay with your order, we will endeavour to contact you.

6. Delivery Times

Delivery times are estimates and may vary depending on the destination and courier network.

Estimated delivery times may be affected by:

Courier network delays
Rural delivery schedules
Public holidays
Severe weather
Peak seasonal periods
Incorrect or incomplete delivery information
Events outside our reasonable control

Once your order has been dispatched, tracking information may be provided where available.

Please note that delivery timeframes are estimates and are not guaranteed delivery dates.

7. Rural Deliveries

If your address is classified as a rural delivery address by the courier provider, the applicable rural shipping rate will apply.

Customers are responsible for providing a complete and accurate rural delivery address, including any required rural delivery information.

Rural deliveries may take longer than urban deliveries.

8. Correct Delivery Information

Customers are responsible for ensuring that the delivery information entered at checkout is correct.

Please carefully check:

Name
Street address
Suburb
City
Postcode
Rural delivery details, where applicable
Contact telephone number

If an order has already been dispatched and the delivery address is incorrect, additional courier or redirection charges may apply.

Comfy Works cannot guarantee that an address can be changed after an order has been dispatched.

9. Tracking Your Order

Where tracking is available, we will provide the relevant tracking information after your order has been dispatched.

Customers can use the tracking information to monitor the progress of their delivery.

Please allow some time for tracking information to become active after the parcel has been collected by the courier.

10. Delivery to Apartments and Business Addresses

For apartment or business deliveries, customers should provide sufficient delivery information to allow the courier to complete delivery.

This may include:

Apartment or unit number
Building name
Business name
Reception or delivery instructions, where applicable

Comfy Works is not responsible for delivery difficulties caused by incomplete delivery information supplied by the customer.

11. Missed Deliveries

If you are unavailable when the courier attempts delivery, the courier provider may:

Leave the parcel in a suitable location;
Leave a delivery notification;
Arrange another delivery attempt; or
Direct the parcel to an appropriate collection location.

These procedures are determined by the courier provider.

Please follow the instructions provided by the courier if a delivery attempt is unsuccessful.

12. Damaged Packages

If your parcel appears to be significantly damaged when delivered, please take photographs of the packaging and product before disposing of any packaging materials.

Please contact Comfy Works as soon as reasonably possible with:

Your order number
Photographs of the packaging
Photographs of the product
A description of the damage

We will assess the matter and work with you to resolve the issue.

13. Missing or Delayed Deliveries

If your order has not arrived within a reasonable period after the expected delivery timeframe, please contact us.

We may contact the courier provider to investigate the delivery.

Please provide your order number and tracking information, if available.

We will make reasonable efforts to assist with locating delayed or missing parcels.

14. Incorrect or Incomplete Orders

If you receive an item that is different from what you ordered, or an item is missing from your order, please contact Comfy Works as soon as possible.

Please provide:

Your order number
Details of the issue
Photographs where appropriate

We will investigate the issue and, where Comfy Works is responsible for the error, arrange an appropriate solution.

15. International Shipping

At this time, Comfy Works primarily provides delivery within New Zealand.

International shipping may be available in the future for selected destinations.

Any applicable international shipping charges, customs duties, taxes and other import costs will be communicated where applicable.

16. Click & Collect / Pickup

Where a pickup option is offered, the order will be prepared for collection after payment has been successfully processed.

Customers will receive confirmation when the order is ready.

Please do not arrive for collection until you have received confirmation that your order is ready.

17. Shipping and Returns

Shipping charges for change-of-mind returns are generally the responsibility of the customer.

Where a product is confirmed to be faulty, damaged before delivery, incorrectly supplied, or otherwise covered by an applicable consumer remedy, Comfy Works will provide the appropriate remedy in accordance with New Zealand law.

For more information, please see our Returns, Refunds & 5-Year Warranty Policy.

18. Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or limit any rights or remedies available to customers under applicable New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Where a customer's statutory rights apply, those rights will take precedence over any inconsistent provision of this policy.

19. Changes to Shipping Charges

Comfy Works reserves the right to update shipping charges from time to time due to changes in courier costs, fuel charges, freight costs or other operational expenses.

The applicable shipping charge for an order will generally be the shipping charge displayed at the time the order is placed.